Support
We offer the following support plans
| Plan | Coverage | Support Channels | Response Times | Pricing |
|---|---|---|---|---|
| Standard | Business hours | - Console support widget | Best effort | Free |
| Enhanced | Business hours | - Console support widget - Dedicated Slack channel | Slack: 8 hours | Greater of $199/month or 4.9% of monthly bill |
| Extreme | 24/7 coverage | - Console support widget - Dedicated Slack channel | Slack: 8 hours P0 issues: <1 hour | Greater of $1500/month or 9.9% of monthly bill |